Imagine this:

Your emergency services know how to prevent bad decisions and accidents in an especially effective way.


Firefighting and emergency services work take place under highly dynamic circumstances. Knowledge of the current situation is spread among many different people. Time pressure, a flood of information and limited communication channels make management and decision-making a demanding task.

In the «LAB», important interpersonal skills are analyzed and trained under precisely these conditions.

Make the human factor comprehensible

Prevent accidents more effectively

Understand leadership better

Implement more efficient collaboration mechanisms

Firmly anchor safety-related behavior

Training content

Leadership behavior

Communication under stress


Situational awareness and perception traps

Time and resource management

Target groups

«Mission Sets» are provided for command staff members, emergency services at all leadership levels, firefighters and emergency medical personnel.

Duration and number of participants

Impulse training (2h), half day, full day, special formats

School license: 2h – 8h (also spread over several lessons)

6–12 participants per facilitator (recommended group size)

Flyers, documents and white papers for download

Humans are the deciding factor in the line of duty, regardless of all of the highly developed technological resources available. This must be taken into account for the training of the emergency services to be effective. As such, personality-specific content must also be included in the fire academy’s syllabus alongside technical topics. Interpersonal Skills LAB is an excellent method for training cooperation between team members under realistic conditions.

Heinz Liebhart

Head of Fire and Rescue Service Training

Building Insurance (GVZ) Canton Zurich